Terms & Conditions


1. Validity
Prices are valid for 15 days from the date of offer. Prices are subjected to change without notice.

2. Taxes and duties
For Pakistan-All prices are inclusive of GST/VAT and wherever it is exclusive of GST/VAT it will be specifically mentioned. For the rest of the countries the purchaser is responsible for all applicable taxes and duties in their jurisdiction.

3. Payment Terms for Software License
100% payment along with the purchase order is due to Mrakaf LLC. Multiple copy pack is also probable with one PO and single payment. After the installation of the software, license activation will be provided by Mrakaf LLC for the functioning of the software.

4. Payment Terms for Professional Services Fee
Professional service charges such as SOP, UAT, Data Migration, Product Enhancement / software development charges and implementation charges are paid in advance along with the work order for those services. The service Invoice will be raised for the actual effort spent.

5. Payment Mode
Mrakaf LLC accept payment by valid Cheque, Demand draft, Online payment thrugh Mrakaf online store, NEFT/RTGS and Wire Transfer only. Do not pay by cash. Mrakaf does not take responsibility when payment is made by cash

Mrakaf LLC (Australia Bank Details)
Account Name Mrakaf LLC
Account No 228284297
BSB code 774001
Swift/BIC TRWIAUS1XXX
Bank Name Wise Australia Pty Ltd
Bank Address Suite 1, Level 11, 66 Goulburn Street, Sydney, NSW, 2000, Australia

Mrakaf LLC (Canada Bank Details)
Account Name Mrakaf LLC
Account No 200116787728
Institution number 621
Transit number 16001
Swift/BIC TRWICAW1XXX
Bank Name Wise Payments Canada Inc.
Bank Address 99 Bank Street, Suite 1420, Ottawa, ON, K1P 1H4, Canada

Mrakaf LLC (UK & USA Bank Details)
Account Name Mrakaf LLC
Account No 89935671
Sort code 23-08-01
IBAN GB10 TRWI 2308 0189 9356 71
Swift/BIC TRWIGB2LXXX
Bank Name Wise Payments Limited
Bank Address 1st Floor, Worship Square, 65 Clifton Street, London, EC2A 4JE, United Kingdom

Mrakaf (Pakistan Bank Details)
Account Name Mrakaf
Account No 8358001009946990
IBAN PK83ALFH8358001009946990
Swift/BIC ALFHPKKAXXX
Bank Name Alfalah Bank Limited
Bank Address Gulberg III , MM Alam Road, Lahore , Punjab , Pakistan.

6. License Terms
As per the Mrakaf LLC End User License Agreement (EULA) last updated on 11th June 2018, click to read change summary

7. Other Product Licenses
Third Party products such as IBM DB2, Oracle, MySQL, MSSQL if required by the customer for the SQL version of the mrakaf products, have to be licensed / purchased by the customer separately from the respective vendor. The point of sale module can work with the FREE edition of the SQL database as per the terms of such free offer by the vendor. Other than mrakaf software, we will not install/support any other software in customer place.

8. Delivery
As per implementation schedule and project plan discussed during project kick-off / order acceptance communication.

9. Business Management Product Recommended
Please note that the actual business management product to be implemented will be decided after the SOP based on knowing the need in detail. The right product in line with the customer need will be chosen. Please note that all products have uniform edition nomenclature and uniform pricing for each of those editions.

10. Edition Upgradation
If there are any changes in the deployment architecture or the solution capability, additional commercials apply when the edition needs to be upgraded.

11. Data Migration
Data migration is limited to, migration of master data, closing stock details and closing balance of every ledger account. The transaction data will not be migrated. If migration work is undertaken by mrakaf, verifying the migrated data and giving approval after verifying the accuracy of the migrated data is the responsibility of the customer.
The customer is charged if mrakaf needs to develop a tool specifically for carrying out migration. mrakaf will make best efforts to deliver the migration tool for smooth installation, but the same needs to be approved at the customer end.

12. Remote implementation services
Mostly the implementation on the customer premises will be done from our head office [Lahore] remotely using VNC or any other similar software. The implementation charges will still apply, only the travel, boarding and lodging charges will be exempted.

13. Support License Model
The support & maintenance entitlement is as per mrakaf support policy and the mrakaf EULA. Please note that the implementation services delivered remotely are not part of the standard support agreement and are covered by the implementation service fee Support for Subscription License Model Not Applicable as Support is included in the Subscription License fee. The support policy is as per mrakaf EULA last updated on 11th June 2018, click to read change summary

14. Product Enhancement Policy
Product enhancement requests will be taken up as per the priority set by mrakaf. These enhancements will be delivered as a part of regular product updates. When customer wants their needs to be prioritized, mrakaf charges product enhancement fee and delivers the product enhancement as per mutually agreed timeline. mrakaf decision on Product Enhancement is final

15. Sales Management Approval
If the Terms & Conditions given here need to be modified, it requires explicit approval of Sales Management of mrakaf.